Last updated: 1 August 2026
At Anastasiia Beauty, every order is prepared with care. We want you to be happy with your purchase and have created a clear process for returns, exchanges and refunds.
This policy applies to purchases made directly through the official Anastasiia Beauty website.
You may request a return within 14 calendar days of receiving your order, provided that the product:
For hygiene, safety and quality-control reasons, we cannot accept returns of fragrance products that have been opened, unsealed, sprayed, tested or used.
This includes full-size perfumes, Discovery Sets, samples and other fragrance products.
To request a return, contact us by:
Email: anastasiijabeauty.uae@gmail.com
WhatsApp: +971 54 767 6484
Tel: +971 54 767 6484
Please provide:
Please do not return any product before receiving return instructions and approval from our customer service team.
Please inspect your order as soon as it is delivered.
Contact us as soon as possible if your order arrives:
We recommend contacting us within 48 hours of delivery so that we can review and resolve the issue promptly.
Contact us by:
Email: anastasiijabeauty.uae@gmail.com
WhatsApp: +971 54 767 6484
Tel: +971 54 767 6484
Please include:
Please keep the product and all original packaging until our team has completed its review.
Once the issue has been verified, Anastasiia Beauty may offer an appropriate solution, including:
Where an item is confirmed to be damaged, defective or incorrectly supplied, Anastasiia Beauty will cover the reasonable cost of the approved return or replacement delivery.
Nothing in this policy limits the customer’s rights under applicable UAE law.
Personalised and customised products are prepared specifically for the customer and cannot normally be returned, exchanged, cancelled or refunded.
Personalised products include:
A personalised product may only be returned, replaced or refunded if it:
Customers are responsible for checking all names, initials, dates, spelling and personalised messages before submitting an order.
Anastasiia Beauty is not responsible for errors in information entered, submitted or approved by the customer.
The appearance of engraving, ribbon printing or other personalisation may vary slightly depending on the shape, material and surface of the product. Minor variations in placement, spacing, colour or finish are not considered defects.
Change-of-mind returns are accepted only when all return conditions listed in Section 1 have been met.
The customer is responsible for the cost of returning a change-of-mind item.
The original delivery charge is non-refundable unless:
Returned products must be packaged securely to prevent damage during transportation.
We recommend using a tracked delivery service. Anastasiia Beauty is not responsible for returned parcels that are lost, delayed or damaged before reaching us.
Exchanges are subject to approval and product availability.
A product may be exchanged only when:
Opened, sprayed, tested or used fragrance products cannot be exchanged unless they are confirmed to be damaged, defective or incorrectly supplied.
Personalised products cannot be exchanged unless they arrive damaged, defective, incorrect or different from the confirmed order.
Where the replacement product has a higher price, the customer will be required to pay the difference.
Where the replacement product has a lower price, the remaining balance may be refunded to the original payment method or issued as store credit, depending on the circumstances.
Once a returned product has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will normally be issued to the original payment method used for the purchase.
Please allow approximately 7–14 business days after the refund has been processed for the funds to appear in your account.
The exact processing time depends on your bank, card issuer or payment provider. Anastasiia Beauty is not responsible for delays caused by banks, card issuers or payment providers.
Any delivery or return fees deducted from the refund will be explained before the refund is processed.
Where an order was paid using store credit, a gift card, promotional credit or another non-cash payment method, the refund may be issued in the same form.
Unless the product is damaged, defective, incorrect or otherwise covered by applicable law, we do not accept returns, exchanges or refunds for:
Products purchased through Amazon, a boutique, salon, marketplace or another retailer must be returned to the original place of purchase and are subject to that retailer’s own returns policy.
Standard orders may be cancelled only before they have entered processing or been dispatched.
Personalised orders may be cancelled only before engraving, ribbon printing, greeting-card preparation, gift wrapping or any other customisation has started.
Once personalisation has begun, the order cannot be cancelled or refunded unless the product is damaged, defective or incorrectly prepared by Anastasiia Beauty.
To request a cancellation, contact us immediately:
Email: anastasiijabeauty.uae@gmail.com
WhatsApp: +971 54 767 6484
Tel: +971 54 767 6484
Please include your full name and order number.
Submitting a cancellation request does not guarantee that the order can be cancelled. If the order has already entered processing, personalisation or dispatch, the request may be declined.
Customers are responsible for providing a complete and accurate delivery address, telephone number and contact information.
Additional delivery charges may apply where an order cannot be delivered because:
Where an undelivered order is returned to Anastasiia Beauty, any approved refund may exclude:
Personalised products returned because of a failed, refused or unclaimed delivery are not eligible for a refund unless required by applicable law.
Fragrance is personal and may smell or develop differently depending on:
Disliking a fragrance, changing your mind about the scent or experiencing different fragrance development on your skin is not considered a product defect.
We recommend purchasing a Discovery Set before ordering a full-size perfume when you are unfamiliar with the fragrance.
Product images displayed on the website are intended to represent the products as accurately as possible. However, packaging colours and visual details may appear slightly different depending on screen settings, lighting and normal production variations.
Minor visual differences that do not affect the quality, authenticity or use of the product are not considered defects.
Customers should review all available product and ingredient information before using a fragrance.
If you have known allergies, skin sensitivities or concerns about a particular ingredient, seek appropriate professional medical advice before using the product.
We recommend performing a small patch test before regular use.
Stop using the product immediately if irritation, discomfort or another adverse reaction occurs.
An individual allergy or sensitivity does not automatically mean that the product is defective. However, this does not limit any legal rights where a product is unsafe, contaminated, incorrectly labelled, defective or does not match its description.
Gift recipients may contact Anastasiia Beauty regarding a return or exchange. However, we may require:
Any approved monetary refund will normally be issued to the original payment method used by the purchaser.
Where appropriate, the gift recipient may be offered an exchange or store credit instead.
Personalised gift orders cannot be returned or exchanged unless they arrive damaged, defective, incorrect or different from the confirmed order.
Where a returned order included a complimentary product, promotional gift or gift with purchase, the complimentary item must also be returned unused and in its original condition.
Where permitted, the retail value of a complimentary item may be deducted from the approved refund if it is not returned.
Promotional discounts may be recalculated based on the products kept by the customer after the return.
Refunds cannot exceed the amount actually paid for the returned product.
For questions regarding returns, exchanges, damaged products, order cancellations or refunds, contact:
Anastasiia Beauty FZE
Email: anastasiijabeauty.uae@gmail.com
WhatsApp: +971 54 767 6484
Tel: +971 54 767 6484
Licence authority: Sharjah Publishing City Free Zone, United Arab Emirates
Please include your full name and order number in all correspondence so that we can assist you efficiently.
